Shipping Guide
Where is my item being shipped from?
Orders are dispatched each weekday from the warehouses in Melbourne and Sydney areas.
Can I pick up my order?
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
When will my order be dispatched?
We aim to dispatch from the warehouse within 1-3 business days of order placement.
Floor rugs are dispatched from the Sydney warehouse and there is a dispatch delay of up to 10 business days. This delay only applies to floor rugs.
How will I know my order has been dispatched?
Once your order has been dispatched you will receive an email from us that will notify you when an item in your order has been shipped, including tracking information. If you have not received confirmation, please check your junk or spam folder.
What happens if I am not home to receive delivery of my order?
In the event that you are not home and there is not a safe place for the parcel to be left, the driver will leave a card with a phone number and return the delivery to the nearest depot to be held in safe keeping. The card will have collection an or re delivery information.
Can you send to Post Office box and Parcel Locker?
Most Items can only be sent via Courier to a street address, we cannot send Large Bulky items to Post office, mailbags or Parcel Lockers. If you have any queries please Contact Us
Can I send an order to a different address from my billing address?
You can definitely send an order to an address that differs from your billing address.
When you place your order change the shipping address to where you would like it to be delivered. Tax invoices are not included in your dispatched parcel, they are emailed to the billing address so the person who is receiving the order won’t see anything.
Who will deliver my order?
We work with multiple couriers to provide the most efficient delivery service with the most reasonable price and quickest service.
Please be advised that when ordering multiple items they may come from different warehouses and with different couriers. You will be sent multiple tracking numbers if this is the case.
What day/time will my order be delivered?
Unfortunately, we cannot give you an exact day and time your order will arrive as this will be determined by the courier.
You can check the estimated delivery date by visiting the courier website and entering your tracking number.
The estimated delivery time given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.
How long does it take to receive my parcel?
The courier estimated delivery time frames are:
For customers in VIC, approximately 8 - 13 business days;
For customers in NSW, SA, ACT, approximately 10 - 17 business days;
For customers in QLD, NT, WA and TAS, approximately 12 - 19 business days.
NOTE:
Delivery time only starts after the item has been dispatched from our warehouse.
We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
Delivery Times
Delivery time varies depending on the item and location, please refer to our guide below.
Delivery to Australia
Depending on your location and the item being delivered, we ship by various delivery companies including Australia Post, Toll Express, Fastway Couriers, Startrack, Hunter Express, Bluestar Global Logistics and Allied Couriers.
Do you offer international postage?
Items are only delivered within Australia at this time.
AUSTRALIA POST
Item that weighs 22 kg or less maybe dispatched with eParcel that is Australia Post’s Internet enabled freight system.
Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post website.
The below table is for your reference to Australia Post’s expected delivery time.
Sending parcels within the same state
Service Posted for delivery Delivery by (business day after posting)
Regular parcel Within metropolitan areas of capital cities,
or within the same city or town or environs 2-4 business days
Between a metropolitan area of a capital city and
country locations 2-4 business days
Between country locations 3-5 business days
Sending parcels to other states
Service Posted for delivery Delivery by (business day after posting)
Regular parcel Between Melbourne / Sydney;
Melbourne / Canberra;
Melbourne / Adelaide 2-5 business days
(between metropolitan areas)
Melbourne / Brisbane;
Melbourne / Tasmania; 3-8 business days
(between metropolitan areas)
To other interstate locations Please ask at your local post office.
Please visit Australia Post Website and use the tracking number given to track your item.
FASTWAY COURIERS
For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.
Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.
A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
To track item that is dispatched with Fastway,please visit Fastway Couriers Website and use the given tracking number.
ALLIED EXPRESS
Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.
Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website.
Allied Express requires consignment note and the postcode of the destination to track item at Allied Express Website or call 131373 for more queries.
Undeliverable Packages
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Inaccurate Address
If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch by email. A re-delivery cost will occur for any products that are returned to us.
Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
Delivery Rejected by receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
Can you delivery to my address?
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.
We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.
Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.
All items
State Postcode Suburb
SA 5701 WOOLUNDUNGA
WA 6740 DRYSDALE RIVER
WA 6740 MITCHELL PLATEAU
WA 6740 OOMBULGURRI
WA 6740 KALUMBURU
WA 6740 PRINCE REGENT RIVER
WA 6740 WYNDHAM
WA 6743 WARMUN
WA 6743 CAMBRIDGE GULF
WA 6743 LAKE ARGYLE
WA 6743 DURACK
WA 6743 GIBB
WA 6743 KUNUNURRA
TAS 7151 HEARD ISLAND
TAS 7151 DAVIS
TAS 7151 MAWSON
TAS 7151 MACQUARIE ISLAND
TAS 7151 MCDONALD ISLANDS
TAS 7151 CASEY
Bulky items
State Postcode
NT 0800-0999
NSW 2641,2717, 2831, 2898, 2899
QLD 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
QLD 4806-4899, 4900-4999, 9960-9999
SA 5701
WA 6055
TAS 7151
WA 6215-6699
WA 6700-6799
If you have any further questions that are not answered above please Contact Us